Microsoft Exam 70-272 is the second and final step in achieving the new Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification.  
Important Exam Information and Objectives

Like the 70-271 exam, this exam is targeted to IT professionals who support end users who run Microsoft Windows XP products in a home or corporate environment. However, the 70-272 exam moves beyond the first exam in this certification to focus more on configuring and troubleshooting applications. A strong knowledge of common support issues for productivity applications û such as those included in Microsoft Office XP, is required. Other Microsoft-based applications are covered as well, including Internet Explorer and Outlook Express. A general knowledge of the following subjects is also required:

• configuration and support for POP3 and MAPI-based e-mail clients
• modify operating system settings to support and optimize application performance
• maintain and troubleshoot security issues related to the Internet, viruses, and application security settings
• enable and configure the Automatic Updates feature

Practice Test Format:

• Over 120 Practice Test Questions
• Over 450 Flash Cards

• Self Test Software Practice Test:
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• Self Test Software Flash Cards:Flash cards are the ultimate self-study tool. Flash cards will help you to memorize those need-to-know acronyms, terminology, and processes that are essential to every certification exam. Like our practice test, the flash cards can be configured by objective, keyword, or items you've missed previously. Flash cards can be printed for studying anytime, anywhere.
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