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Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System

Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System

Price: 199.00 USD

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PRODUCTION DESCRIPTION:

Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System

Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System will learn to support users running applications on the Microsoft® Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to various applications running on Windows operating systems.

Plus, Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System E-Learning lets you learn at your own pace. Work online or download courses to your computer to study when you are not connected to the Internet.  


Title: Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System
Course Type: Self-paced Course
Available Offline: Yes
Estimated Time of Completion: 12 Hours
Language: English

Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System Objectives:
At the end of the course, students will be able to:
  • Examine how to use troubleshooting guidelines and tools to support users
  • Identify and resolve installation issues
  • Identify and resolve desktop management issues
  • Identify and resolve file and folder issues
  • Identify and resolve hardware issues
  • Identify and resolve print issues
  • Identify and resolve network connectivity issues

    System Requirements:
    To view this course, you need:
  • A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
  • Microsoft® Windows® 2000 or higher
  • Microsoft Internet Explorer 6.0 or higher
  • Macromedia Flash 7.0 or higher (1MB disk space needed to install)
  • Microsoft Windows Media Player 7.0 or higher
  • Microsoft XML Core Services 3.0 or higher
  • A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
  • A sound card, and either speakers or headphones (for multi-media audio).
  • Internet bandwidth of 56K or faster. Broadband internet access is recommended.

    For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:
  • Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

    Accessibility Requirements:
    The following software must be running on your computer in order to access this course with Screen Reader Software:
  • Microsoft Internet Explorer 6.0 or higher
  • Window-Eyes from GS Micro
  • JAWS from $199dom Scientific
  • MSAA enabled

    Course Course 2262 Supporting Users Running Applications on the Microsoft Windows XP Operating System Contents
    Course overview
    Module Introduction
    How to use this course
    Course information
    Exam preparation
    Introduction to Supporting Users Running Applications on Windows XP
    Module Introduction
    Overview of Desktop Application Support
    Lesson Introduction
    The Role of the DST in Desktop Application Support
    Sort Game: Skills Required for Desktop Application Support
    Key Terms and Definitions in Desktop Application Support
    Tools for Desktop Application Support
    Selecting the Appropriate Tool
    Self Test
    The Windows System Architecture and Desktop Application Support
    Lesson Introduction
    What Is the Windows System Architecture?
    Types of Environment Subsystems
    What Is the Win32 Subsystem?
    Self Test
    Troubleshooting Application Installation Issues
    Lesson Introduction
    The Application Installation Process
    System Changes Resulting from an Application Installation
    What Is the Registry?
    Common Causes of Application Installation Issues
    Guidelines for Troubleshooting Application Installation Issues
    Self Test
    Lab: Introduction to Supporting Users Running Applications on Windows XP
    Lesson Introduction
    Scenario
    Exercises
    Lab Review
    Module summary
    Troubleshooting Desktop Application Support Issues
    Module Introduction
    Troubleshooting Win32 Applications
    Lesson Introduction
    What Are Win32 Applications?
    What Are OLE and ActiveX?
    What Are OpenGL and DirectX?
    Tools for Troubleshooting Win32 Applications
    Self Test
    Troubleshooting Security Issues Related to Applications
    Lesson Introduction
    Types of Application Security Issues
    What Are Security Updates?
    How to Install Security Updates
    Methods for Applying Security Updates
    What Are Application Security Options?
    Self Test
    Protecting Against Virus Attacks
    Lesson Introduction
    Viruses, Worms, and Trojan Horses
    General Precautions Against Virus Attacks
    How to Configure Windows Firewall
    Guidelines for Recovering from a Virus Attack
    Self Test
    Troubleshooting Application Compatibility Issues
    Lesson Introduction
    What Are Application Compatibility Issues?
    How to Configure Application Compatibility
    Common Causes of Application Compatibility Issues
    Tools for Troubleshooting Application Compatibility Issues
    Guidelines for Troubleshooting Application Compatibility Issues
    Self Test
    Troubleshooting MS-DOS-Based and Win16 Applications
    Lesson Introduction
    What Is an NTVDM?
    How to Configure an NTVDM
    What Is WOW?
    Advantages and Disadvantages of Multiple NTVDMs
    How to Start a Win16 Application in Its Own NTVDM
    Guidelines for Troubleshooting MS-DOS-Based and Win16 Applications
    Self Test
    Lab: Troubleshooting Desktop Application Support Issues
    Lesson Introduction
    Scenario
    Exercises
    Lab Review
    Module summary
    Troubleshooting Issues Related to Internet Explorer
    Module Introduction
    Configuring and Troubleshooting General Settings
    Lesson Introduction
    How to Configure General Settings
    Guidelines for Troubleshooting General Settings Issues
    Self Test
    Configuring and Troubleshooting Security and Privacy Settings
    Lesson Introduction
    What Are Cookies and ActiveX Controls?
    What Are Web Content Zones?
    How to Configure Security Settings
    How to Configure Privacy Settings
    Types of Security and Privacy Settings Issues
    Self Test
    Configuring and Troubleshooting Content Settings
    Lesson Introduction
    What Is Content Advisor?
    What Are Digital Certificates?
    Tools for Managing Personally Identifiable Information
    Guidelines for Troubleshooting Content Settings Issues
    Self Test
    Configuring and Troubleshooting Connectivity Settings
    Lesson Introduction
    How to Configure a Dial-Up Connection
    How to Configure a VPN Connection
    How to Configure Internet Explorer to Use a Proxy Server
    Guidelines for Troubleshooting Connectivity Settings Issues
    Self Test
    Configuring and Troubleshooting Program Settings
    Lesson Introduction
    How to Configure Internet Programs
    How to Reset Web Settings
    Self Test
    Customizing Internet Explorer
    Lesson Introduction
    What Is the Information Bar?
    How to Configure the Information Bar
    How to Save a Password for a Specific Web Site
    When to Synchronize Offline Web Pages
    How to Configure Offline Web Page Synchronization
    Self Test
    Lab: Troubleshooting Issues Related to Internet Explorer
    Lesson Introduction
    Exercise: Troubleshooting Internet Explorer Issues Related to General Settings
    Exercise: Troubleshooting Internet Explorer Issues Related to Security Settings
    Exercise: Troubleshooting Internet Explorer Issues Related to Connectivity Settings
    Exercise: Troubleshooting Internet Explorer Issues Related to Advanced Settings
    Exercise: Troubleshooting Issues Related to Customizing Internet Explorer
    Lab Review
    Module summary
    Troubleshooting Issues Related to Outlook
    Module Introduction
    Configuring Outlook to Use Exchange Server
    Lesson Introduction
    How Outlook and Exchange Server Work Together
    How to Connect to Exchange Server Using Outlook
    How to Remotely Connect to Exchange Server Using RPC over HTTP
    How to Create and Synchronize an .ost File
    How to Configure Outlook to Use Cached Exchange Mode
    Common Issues in Troubleshooting Exchange Server Configuration
    Self Test
    Configuring Outlook Data
    Lesson Introduction
    How to Create and Troubleshoot .pst Files
    How to Configure Junk-Mail Filters
    How to Create Rules
    How to Archive Data
    How to Configure the Location for Storing Outlook Data
    How to Import and Export Outlook Data
    Self Test
    Configuring Outlook for Internet E-Mail
    Lesson Introduction
    How to Create an Outlook Profile
    How to Configure POP3, IMAP, and HTTP for E-Mail Services
    Common Issues in Troubleshooting Mailbox Configuration
    Self Test
    Troubleshooting Outlook
    Lesson Introduction
    How to Repair Corrupt Outlook Data
    Connection Status Fields
    How to Check Connection Status
    What Is RPCPing?
    Self Test
    Lab: Troubleshooting Issues Related to Outlook
    Lesson Introduction
    Scenario
    Exercises
    Lab Review
    Module summary
    Troubleshooting Issues Related to Office
    Module Introduction
    Configuring and Troubleshooting an Office Installation
    Lesson Introduction
    Methods, Sources, and Tools for Installing Office
    Office Customization Options and Log Files
    The Office Upgrade Process
    How to Activate Office
    Guidelines for Troubleshooting an Office Installation or Upgrade
    Self Test
    Configuring Office Security
    Lesson Introduction
    How to Apply Office Updates
    How to Adjust Macro Security in Office
    Guidelines for Troubleshooting Office Security
    Self Test
    Configuring Office Recoverability
    Lesson Introduction
    How to Add and Remove Office Components
    How to Repair Office Applications
    How to Recover Office Application Files
    What Is AutoRecover?
    How to Recover Office Application Files by Using AutoRecover
    How to Prevent Data Loss by Using Shadow Copy
    Self Test
    Configuring Office Language Features
    Lesson Introduction
    What Are Office Proofing Tools?
    How to Configure a Custom Dictionary
    How to Add Office Language Packs
    Troubleshooting Office Language Features
    Self Test
    Lab: Troubleshooting Issues Related to Office
    Lesson Introduction
    Exercise: Repairing Office and Recovering a Document
    Exercise: Using Shadow Copy
    Lab Review
    Module summary
    Troubleshooting Issues Related to Outlook Express
    Module Introduction
    Configuring Outlook Express for E-Mail
    Lesson Introduction
    How to Create, Test, and Troubleshoot an Account
    Where Outlook Express Stores Data
    How to Repair a Damaged Default Mail Folder
    How to Back Up and Restore Default Settings
    How to Create, Delete, and Modify an Identity
    Guidelines for Troubleshooting E-Mail Issues
    Self Test
    Importing and Exporting Outlook Express Data
    Lesson Introduction
    Types of Data That Outlook Express Can Import and Export
    How to Export Outlook Express Data
    How to Import Outlook Express Data
    Guidelines for Troubleshooting Issues with Importing and Exporting Data
    Self Test
    Configuring Outlook Express for Newsgroups
    Lesson Introduction
    What Are Newsgroups?
    How to Create a Newsgroup Account
    How to Subscribe to a Private Newsgroup
    How to Configure Outlook Express as the Default Newsgroup Reader
    Guidelines for Troubleshooting Newsgroup Issues
    Self Test
    Lab: Troubleshooting Issues Related to Outlook Express
    Lesson Introduction
    Scenario
    Lab Exercises
    Lab Review
    Module summary
    Module Summary
  • PRODUCT OPTION:

    Manufacturer: Microsoft E-Learning
        
    Price: 199.00 USD Add to cart

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    Frequently Asked Questions on Microsoft E-Learning

    Question: What is Microsoft E-learning?
    Answer: Official Microsoft E-Learning products provide a thorough learning experience by incorporating features designed to improve your product proficiency and boost your productivity. Assessments, hands-on virtual labs, expert advice, and an interactive, non-linear approach all contribute to make Microsoft E-Learning an engaging and flexible learning experience. Regardless of your type of organization, skill levels, or learning styles; Microsoft E-Learning can provide access to just the right software training anytime and anywhere - for IT Professional, developers, and home and office workers. Microsoft E-Learning content is created by Microsoft experts, so the training comes straight from the source.

    Question: How Long and how I will have access to purchased Microsoft E-Learning?
    Answer: When you purchase any Microsoft Elearning course from us, we will send product key to activate your Microsoft E-learning subscription directly on Microsoft official website. You will need internet access to attend your course. Subscription is for 365 days from your activation date.

    Question: How we are able to sell Microsoft E-Learning so cheap?
    Answer: We are an Authorized reseller for Microsoft E-Learning Solutions. As a reseller we have special pricing from Microsoft E-learning. You attend Microsoft E-Learning course directly at official Microsoft Elearning website. We only provide you activation key to activate your Microsoft elearning course. Only difference is you save money when you purchase from us.

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