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Course 2261 Supporting Users Running the Microsoft Windows XP Operating System

Course 2261 Supporting Users Running the Microsoft Windows XP Operating System

Price: 199.00 USD

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PRODUCTION DESCRIPTION:

Course 2261 Supporting Users Running the Microsoft Windows XP Operating System

Course 2261 Supporting Users Running the Microsoft Windows XP Operating System will learn to support users running the Microsoft® Windows® XP operating system. You'll learn about the job duties of the Desktop Support Technician (DST), and you'll resolve a variety of common desktop operating system issues, including issues related to installation, desktop management, file and folder access, hardware, printing, and network connectivity.

Plus, Course 2261 Supporting Users Running the Microsoft Windows XP Operating System E-Learning lets you learn at your own pace. Work online or download courses to your computer to study when you are not connected to the Internet.  


Title: Course 2261 Supporting Users Running the Microsoft Windows XP Operating System
Course Type: Self-paced Course
Available Offline: Yes
Estimated Time of Completion: 12 Hours
Language: English

Course 2261 Supporting Users Running the Microsoft Windows XP Operating System Objectives:
At the end of the course, students will be able to:
  • Examine how to use troubleshooting guidelines and tools to support users
  • Identify and resolve installation issues
  • Identify and resolve desktop management issues
  • Identify and resolve file and folder issues
  • Identify and resolve hardware issues
  • Identify and resolve print issues
  • Identify and resolve network connectivity issues

    System Requirements:
    To view this course, you need:
  • A Pentium II, 256 MB RAM with a processor speed greater than or equal to 400 MHZ
  • Microsoft® Windows® 2000 or higher
  • Microsoft Internet Explorer 6.0 or higher
  • Macromedia Flash 7.0 or higher (1MB disk space needed to install)
  • Microsoft Windows Media Player 7.0 or higher
  • Microsoft XML Core Services 3.0 or higher
  • A Super VGA monitor with minimum screen resolution 1024x768, with 16-bit color.
  • A sound card, and either speakers or headphones (for multi-media audio).
  • Internet bandwidth of 56K or faster. Broadband internet access is recommended.

    For courses containing Virtual Server-based labs (courses in the IT Professional and Developer Catalog), you will need:
  • Microsoft Virtual Server ActiveX control (1MB disk space needed to install)

    Accessibility Requirements:
    The following software must be running on your computer in order to access this course with Screen Reader Software:
  • Microsoft Internet Explorer 6.0 or higher
  • Window-Eyes from GS Micro
  • JAWS from $199dom Scientific
  • MSAA enabled

    Course Course 2261 Supporting Users Running the Microsoft Windows XP Operating System Contents
    Course overview
    Module Introduction
    How to use this course
    Course information
    Exam preparation
    Introduction to the Desktop Support Technician Role and Environment
    Module Introduction
    Examining the Desktop Support Technician Role
    Lesson Introduction
    What Is a Desktop Support Technician?
    The Technical Support Structure
    The Role of a Desktop Support Technician
    Self Test
    Examining the Desktop Support Environment
    Lesson Introduction
    The End-User Support Environment
    The Corporate Support Environment
    What Is MOF?
    The Role of the Desktop Support Technician in MOF
    Key Desktop Support Terms and Definitions
    Self Test
    Interacting with Users
    Lesson Introduction
    Desktop Support Technician Skills
    Identifying the User's Level of Expertise
    How to Obtain Information from the User
    User Expectations of the Desktop Support Technician
    The Troubleshooting Process
    How to Locate Troubleshooting Information
    Self Test
    Module Summary
    Exploring and Configuring the Windows XP User Interface
    Module Introduction
    Exploring and Configuring the Windows XP Desktop Environment
    Lesson Introduction
    Introduction to the Windows XP Operating Systems
    How to Identify the Operating System
    How to Customize the Desktop
    How to Customize the Start Menu
    How to Customize the Taskbar
    Self Test
    Examining Control Panel Organizational Views
    Lesson Introduction
    Control Panel in Category View
    Control Panel in Classic View
    Self Test
    Lab: Exploring and Configuring the Windows XP User Interface
    Lesson Introduction
    Exercise: Customizing the Desktop and Toolbars
    Exercise: Customizing Control Panel and Folder View Appearance
    Lab Review
    Module Summary
    Resolving Desktop Management Issues
    Module Introduction
    Computer Environment Concepts
    Lesson Introduction
    The Domain Environment
    The Workgroup Environment
    The Differences Between a Domain and a Workgroup
    How to Determine Computer Environment
    Self Test
    User Account Concepts
    Lesson Introduction
    What Are User Accounts?
    What Are User Rights?
    What Are User Profiles?
    How to Copy a User Profile
    How to Use Fast User Switching
    Self Test
    Troubleshooting User Logon Issues
    Lesson Introduction
    Logon and Authentication
    How to Reset Passwords
    How to Create a Password Reset Disk
    How to Troubleshoot User Logon Issues
    How to Troubleshoot Domain Logon Issues
    How to Troubleshoot Password-Related Issues
    Self Test
    Configuring and Migrating Files, Folders, and Settings
    Lesson Introduction
    How to Configure Folder Views
    Accessibility Settings
    How to Migrate User Information
    Files and Settings Transfer Wizard
    User State Migration Tool
    Self Test
    Troubleshooting User Configuration Issues
    Lesson Introduction
    Windows XP Language Options
    Regional and Language Options
    How to Configure the User Interface Language
    How to Troubleshoot User Configuration Issues
    Self Test
    Troubleshooting Security Issues
    Lesson Introduction
    Windows XP Security in a Local Security Environment
    Local Security Settings
    Windows XP Security in a Domain Environment
    Tools for Troubleshooting Group Policy
    How to Audit Events
    How to Troubleshoot Security Issues
    Self Test
    Protecting a Computer on the Internet
    Lesson Introduction
    Internet Explorer Security Zones
    How to Enable Windows Firewall
    How to set a proxy in Internet Explorer
    Software Security Tools
    Self Test
    Troubleshooting System Performance
    Lesson Introduction
    What Is a Performance Baseline?
    Tools for Maintaining System Performance
    Tools for Troubleshooting System Performance
    How to Troubleshoot System Performance
    Self Test
    Lab: Resolving Desktop Management Issues
    Lesson Introduction
    Exercise: Troubleshooting Domain Logon Issues
    Exercise: Troubleshooting a User Profile Issue
    Exercise: Troubleshooting Multilingual Issues
    Exercise: Troubleshooting File and Printer Issues Caused by Firewalls
    Lab Review
    Module Summary
    Resolving Network Connectivity Issues
    Module Introduction
    Introduction to TCP/IP
    Lesson Introduction
    How TCP/IP Works
    What Is a TCP/IP Address?
    How TCP/IP Addresses Are Assigned
    Self Test
    Managing Computer Addressing
    Lesson Introduction
    What Is IPConfig?
    How to Identify a TCP/IP Address
    How to Configure a TCP/IP Address
    How to Renew a TCP/IP Address Lease
    Self Test
    Troubleshooting Network Connectivity Issues
    Lesson Introduction
    What is Ping?
    How to Use Ping to Troubleshoot Network Connectivity Issues
    How to use an IP address to troubleshoot a network connectivity issue
    Self Test
    Troubleshooting Name Resolution Issues
    Lesson Introduction
    What Is Name Resolution?
    How Client Names Are Resolved
    How to Use Net Config and Nbtstat for Name Resolution
    How to Use Nslookup for Name Resolution
    Self Test
    Establishing Remote Network Connections
    Lesson Introduction
    Types of Remote Connections
    What Is Connection Manager?
    How to Configure a VPN Connection
    How to Configure an ICS Connection
    How to Configure a Dial-Up Connection
    Self Test
    Troubleshooting Remote Connection Issues
    Lesson Introduction
    What Is Remote Desktop?
    How to Use Remote Desktop
    What Is Remote Assistance?
    How to Use Remote Assistance
    How to Troubleshoot Remote Connection Issues
    Self Test
    Lab: Resolving Network Connectivity Issues
    Lesson Introduction
    Exercise: Troubleshooting TCP/IP Connections
    Exercise: Troubleshooting a Name Resolution Issue
    Lab Review
    Module Summary
    Resolving Hardware Issues
    Module Introduction
    Managing Drivers
    Lesson Introduction
    What Is a Device Driver?
    What Is Device Manager?
    How to Manage Drivers
    What Are Digitally Signed Drivers?
    How to Adjust Digitally Signed Driver Policies
    How to Troubleshoot Drivers
    Self Test
    Troubleshooting Drivers by Using Safe Mode
    Lesson Introduction
    What Is Safe Mode?
    Tools to Use in Safe Mode
    How to Use Safe Mode for Troubleshooting
    Self Test
    Troubleshooting Storage Devices
    Lesson Introduction
    Types of Storage Devices
    What Are Basic Disks and Dynamic Disks?
    How to Convert a Basic Disk to a Dynamic Disk
    How to Import a Foreign Disk
    How to Manually Assign Drive Letters
    How to Troubleshoot Storage Devices
    Self Test
    Troubleshooting Display Devices
    Lesson Introduction
    Types of Display Devices
    What Are Display Settings?
    What Is VGA Mode?
    What Is DirectX?
    How to Troubleshoot Display Devices
    Self Test
    Troubleshooting I/O Devices
    Lesson Introduction
    Types of I/O Devices
    What Is a Hardware Profile?
    How to Troubleshoot I/O Devices
    Self Test
    Troubleshooting ACPI
    Lesson Introduction
    How to Configure Power Schemes
    How to Troubleshoot ACPI
    Self Test
    Lab: Troubleshooting Hardware Issues
    Lesson Introduction
    Scenario
    Exercise: Troubleshooting Hardware Issues
    Lab Review
    Module Summary
    Resolving File and Folder Issues
    Module Introduction
    Managing Files and Folders
    Lesson Introduction
    Types of Files and Folders
    How to Filter File and Folder Events in the Security Log
    How to Troubleshoot File and Folder Management Issues
    Self Test
    Managing File and Folder Compression
    Lesson Introduction
    What Is File Compression?
    How to Compress and Decompress Files, Folders, and Volumes
    How to Troubleshoot File and Folder Compression
    Self Test
    Managing File and Folder Encryption
    Lesson Introduction
    What Is EFS?
    How to Use EFS to Enable and Disable Encryption
    What Is an EFS Recovery Agent?
    How to Troubleshoot File and Folder Encryption
    Self Test
    Troubleshooting Access to Files and Folders
    Lesson Introduction
    What Are NTFS File and Folder Permissions?
    How to View NTFS File and Folder Permissions
    What Are Effective Permissions?
    How to Modify Inherited Permissions
    Consequences of moving and copying files and folders
    How to Troubleshoot Access to Files and Folders
    Self Test
    Troubleshooting Access to Shared Files and Folders
    Lesson Introduction
    What Is File and Folder Sharing?
    How to Share Files and Folders
    How to Determine Effective Share Permissions
    How to Map a Network Drive
    How to Troubleshoot Access to Shared Files and Folders
    Self Test
    Troubleshooting Access to Offline Files
    Lesson Introduction
    What Are Offline Files?
    How to Configure Offline File Settings
    What Is Synchronization of Offline Files?
    How to Define Cache Settings for Shared Folders
    What Is the Folder Redirection Process?
    How to Troubleshoot Access to Offline Files
    Self Test
    Lab: Resolving File and Folder Issues
    Lesson Introduction
    Exercise: Troubleshooting File and Folder Issues
    Exercise: Troubleshooting Access to Shared Files and Folders
    Exercise: Troubleshooting Offline Access to Files and Folders
    Lab Review
    Module Summary
    Resolving Printer Issues
    Module Introduction
    Installing Local and Network Printers
    Lesson Introduction
    Printer Terminology
    How to Install and Uninstall Local Printers
    How to Install and Uninstall Network Printers
    How to Troubleshoot Printer Installations
    Self Test
    Troubleshooting Printer Drivers
    Lesson Introduction
    What Is a Printer Driver?
    How to Install Printer Drivers
    How to Update Printer Drivers
    How to Troubleshoot Printer Drivers
    Self Test
    Troubleshooting Printers and Print Jobs
    Lesson Introduction
    What Are Print Permissions?
    How to Manage Print Permissions
    How to Redirect Print Jobs
    How to Move and Reset a Print Spooler
    How to Troubleshoot Printers and Print Jobs
    Self Test
    Lab: Resolving Printer Issues
    Lesson Introduction
    Exercise: Applying Printer Permissions
    Exercise: Troubleshooting Print Job Issues
    Lab Review
    Module Summary
    Resolving Installation Issues
    Module Introduction
    PreInstallation Tasks
    Lesson Introduction
    Verify System Requirements and Hardware Compatibility
    Choose a Disk Partition
    Choose a File System
    How to Activate Windows XP
    Self Test
    Updating Installations
    Lesson Introduction
    Windows Update
    Automatic Update
    How to Run Windows Update
    How to Configure Automatic Update
    How to Use Dynamic Update for Windows XP Setup
    Self Test
    Troubleshooting an Attended Installation
    Lesson Introduction
    How to Create Setup Boot Disks
    How to Boot When the CD-ROM Drive Is Unavailable
    How to Start Setup from MS-DOS
    How to Configure a Computer to Run Multiple Operating Systems
    How to Repair an Installation
    How to Troubleshoot an Attended Installation
    Self Test
    Troubleshooting an Upgrade
    Lesson Introduction
    What Is Upgrade Advisor?
    How to Uninstall an Upgrade
    How to Troubleshoot an Upgrade
    Self Test
    Troubleshooting an Unattended Installation
    Lesson Introduction
    What Is an Unattended Installation?
    Methods for Performing an Unattended Installation
    Tools Used to Perform an Unattended Installation
    Disk Imaging in an Unattended Installation
    RIS in an Unattended Installation
    How to Troubleshoot an Unattended Installation
    Self Test
    Troubleshooting the Boot Process
    Lesson Introduction
    What Is the Boot Process?
    How to Use the Last Known Good Configuration
    How to Use the Recovery Console to Resolve Startup Issues
    How to Configure Automated System Recovery
    How to Troubleshoot the Boot Process
    Self test
    Lab: Resolving Installation Issues
    Lesson Introduction
    Exercise: Creating and Formatting a Partition for an Operating System Installation
    Exercise: Troubleshooting the Boot Process
    Lab Review
    Module Summary
  • PRODUCT OPTION:

    Manufacturer: Microsoft E-Learning
        
    Price: 199.00 USD Add to cart

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