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| 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System |
| Exam 70-271 measures an individual's ability to support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment.
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| Exam 70-271 is designed for individuals that should be able to resolve operating system issues by telephone, by connecting to an end user's system remotely, or by visiting an end user's desktop. Individuals should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment. Individuals should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.
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Certification Paths:
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| This exam is part of the following certification paths:
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| Microsoft Certified Professional ( MCP )
Microsoft Certified Desktop Support Technician ( MCDST )
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