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| CompTIA 220-603 A+ Remote Support Technician |
| The updated CompTIA A+ credential requires two tests. Now there is the
alternative path of CompTIA A+ Essentials plus CompTIA A+ 220-603 Exam
to build certification for specific job scenarios. The credential still validates
hardware and software, with added elements of security and soft skills, as
well as safety and environmental issues. Using the CompTIA A+ 220-603
Exam adds the focus of applying these technologies and skill sets in
scenarios involving troubleshooting and interacting with customers remotely
via the telephone or e-mail. |
| The skills and knowledge measured by this examination are derived from an industry-level and worldwide critical incident analysis, which was validated through a survey of almost 2,000 A+ certified professionals. The results of the survey are used in weighting the domains and ensuring that the weighting is representative of the relative importance of that content to the job requirements of an entry-level IT professional or PC service technician with the equivalent knowledge of at least 500 hours of hands-on experience in the lab or field. The intent is to certify individuals in a body of knowledge that is identified and accepted as the baseline or foundation of an entry-level IT professional or PC technician. It is not intended to measure ‘cutting edge’ technologies.
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